[Help] Need UC Software 5.2.0

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itd01@qq.com
Occasional Visitor

[Help] Need UC Software 5.2.0

My boss have a VVX1500, it's work ok before, but cannot work now:.

0101000000|so |3|00|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B
0101000000|so |3|00|Platform: Board=2345-17960-001 6
0101000000|so |3|00|Platform: BootBlock=2.8.2 (17960-001) 18-Jun-09 16:29
0101000000|so |3|00|Application, main: Label=BOOT, Version=4.1.3.0054 18-Mar-09 13:12
0101000014|cfg |3|00|Trying to boot from existing configuration
0101000014|cfg |4|00|Can't boot: Application image is not present
0101000025|app1 |6|00|Error application is not present.

 

Follow the document of vvx1500-ug-bmp-2ucs-5-2-0.pdf.

It need :

 - UC Software 5.2.0

 - update the BootBlock to version 3.0.4

 

But I find nothing on Polycom website, please help provide the archive UCS 5.2.0 and bootblock file to save me, thank you.

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Accepted Solutions
itd01@qq.com
Occasional Visitor

Re: [Help] Need UC Software 5.2.0

Thanks for your response.

I found the file and phone is work ok now.

000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28

View solution in original post

Message 4 of 5
4 REPLIES 4
itd01@qq.com
Occasional Visitor

Re: [Help] Need UC Software 5.2.0

I download the below files, but still not. 

Seems need update to sip3.2.2 first.

But I cannot find the BootBlock 2.9.0, help!!!!

 

VVX bootROM 4.1.4

UC 5.2.0 AG

Bootblock 3.0.4 ( not work )

 

Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: [Help] Need UC Software 5.2.0

Hello itd01@qq.com 

 

I think you will be out of luck as the VVX 1500 is end of support and we no longer host these old files.

 

Best regards

 

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Message 3 of 5
itd01@qq.com
Occasional Visitor

Re: [Help] Need UC Software 5.2.0

Thanks for your response.

I found the file and phone is work ok now.

000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28
Message 4 of 5
itd01@qq.com
Occasional Visitor

Re: [Help] Need UC Software 5.2.0


000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: MAC=0004f2be94d5
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28

OK now.

Message 5 of 5