Handset no audio

Anonymous · ‎01-06-2014

Hi,

We have multiple Polycom CX600 IP phones and for few of them we are not able to use the handset only to make and receive calls. The calls on speaker phone and headset work just fine but when the handset is picked there is no audio or dilation.

Can some advise as how can we get the broken phones?

Thanks

SteffenBaierUK · ‎01-06-2014

Hello domains,

welcome to the Polycom Community.

The are already multiple other post with a similar issue that can be found via the community search => here <=

You will need to contact your Polycom reseller and/or Polycom support in order to get an RMA issued for these phones.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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