HOLD AND RETRIEVE USING THE BLF KEYS

[Anonymous]

Hi,

I have been trying to set up the subject but I can't seem to make it work. 8x8.com portal call this feature Call Park Extension. However, based on a lot of Poly Admin guide I read, no mention about the Call Park Extension. 

Hoping somebody in the community can help me with this setup. Been checking the different articles in this community but can't find anything similar.

Use case:

Let’s say we need to set up an efficient call flow in a hardware store with Lighting, Paints, and Lumber departments. When the front desk answers a call for the Lighting department., the front desk parks the call to the Lighting department extension. The call is then retrieved by the Lighting department. 

The front desk presses the BLF key to park the call for the Lighting department. The Lighting department presses the blinking BLF key on their phone to retrieve the call.

Phone Basic Information:
Phone Model: VVX 410
Part Number: 3111-46162-001 Rev:A
MAC Address: 00:04:F2:55:F6:E4
IP Mode: IPv4
IP Address: 192.168.1.2
UC Software Version: 5.9.6.2327 (SIP/UC using PDMS)
Updater Version: 5.9.7.38223
Call Platform: Cisco BroadWorks

Thank you.

[SteffenBaierUK · Accepted solution]

Hello @jamimo ,

Welcome back to the Poly Community.

Some of this is set up in our config file and some is setup on the Broadsoft.

Broadsoft:

• Create each department's user account + phone #
• Assign the Busy Lamp Field service to each account
• Create a BLF list for each account that includes each of the other departments
• Enable "Call park notifications" while on the Busy Lamp field setup page

Poly:

Repeat the below for each phone changing the attendant.uri address for each. The specific star codes may need to change depending on how you've set up your broadsoft as well:

<KeySystemBlfParkRetrieve 
reg.1.enhancedCallPark.enabled="1" 
attendant.uri="<myBlfListAddress>" 

attendant.callAction="Park" 
attendant.callActionMenu.enabled="0" 
attendant.restrictPickup="0" 
attendant.behaviors.display.spontaneousCallAppearances.normal="0" 
call.directedCallPickupMethod="legacy" 
call.parkedCallRetrieveMethod="legacy" 
call.directedCallPickupString="*97" 
call.parkedCallString="*68" 
call.parkedCallRetrieveString="*88" 
feature.enhancedCallPark.allowAudioNotification="1" 
feature.enhancedCallPark.allowBLFAudioNotification="1" 
/>

If this still is not what you are after please work with your Poly reseller as they are your Tier 1 support.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier