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HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

AshesOnTheSea
Occasional Visitor
‎03-20-2015 04:00 PM
‎03-20-2015 04:00 PM

HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Hello!

 

How can we fix the voice error while dialing "I'm sorry, you entered an incorrect extension."

 

Unless we dial super-fast, we get this error every time.

 

We don't dial so fast in our office, as we are entering a couple of digits at a time from a form.

 

Thank you!

 

AS

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-20-2015 04:41 PM
‎03-20-2015 04:41 PM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Hello AshesOnTheSea,

welcome to the Polycom Community.

Please contact whoever supplies your service as this announcement has nothing to do with the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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AshesOnTheSea
Occasional Visitor
‎03-20-2015 04:43 PM
‎03-20-2015 04:43 PM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

RingCentral said it has to do with the phone... Timing out when dialing...

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-20-2015 04:45 PM
‎03-20-2015 04:45 PM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Hello AshesOnTheSea,

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition its also useful to provide the information if you are dialing onhook or offhook.

 

Again, I doubt it is a phone issue, so your Provider Ring Central should reach out to our support team.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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AshesOnTheSea
Occasional Visitor
‎03-20-2015 04:50 PM
‎03-20-2015 04:50 PM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Thank you! The software version is 4.1.6.5374

 

Anya

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎03-21-2015 02:35 AM
‎03-21-2015 02:35 AM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Hello AshesOnTheSea,

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

If the issue still persist after upgrading the phone to a supported Version have your Provider or Reseller open a ticket with Polycom support,

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
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alwaysasolution
Occasional Visitor
‎09-08-2016 09:47 AM
‎09-08-2016 09:47 AM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Anyone have an update on this?  I am experiencing the same problem with Ring Central and with A VVX410.  I updated my phone to the latest firmware as well.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎09-08-2016 10:24 AM
‎09-08-2016 10:24 AM

Re: HELP! VVX 310 Phone Dialing Timeout Error - Incorrect extension

Hello ,

welcome to the Polycom Community.

Please always state what you believe is the latest software as days, weeks and months down the line this statement is no longer valid.

 

In addition you may want to go and look at:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

The timeout can be defined

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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