Ghost calls VVX300


Ghost calls VVX300

Strange problem since a couple of days. The desk phone (VVX300 FW 5.2) start to ring when no one is calling. In the display the name and numer is DEFAULT, nothing more. It happens 3 to 10 times a day. In the error log i see this message:


0217105929|clist|4|00|dbCallSet::newCall:dbCallInfo New Index (0)
0217110005|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 327, scan code 0
0217110038|clist|4|00|dbCallSet::deferredSave:dbCallInfo deferredSave Free Index (0)


Does anyone know what to do??


regards, Arjan

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Polycom Employee & Community Manager

Re: Ghost calls VVX300

Hello Arjan,

Most likely this FAQ post will help you:


Oct 24 2014 Question:How can I prevent tools like sipvicious or nuisance calls ringing my phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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