Feature Suggestion - Screen Capture after reboot.

pingram3541
Advisor

Feature Suggestion - Screen Capture after reboot.

Regarding - http://community.polycom.com/t5/VoIP/FAQ-How-can-I-create-a-Screen-Capture-of-the-phone-GUI/td-p/471...

 

Not sure where to make suggestions/requests to Polycom but this feature is great except when I'm trying to confirm settings/directory/etc via remote evening upgrades when no one is on premise.  Once the phone reboots, I would have to rely on a local presense to enable the screen capture again.

 

It would be a great benefit to allow a config on the provisioning server to force this, or even a temporary window to enable via the web interface, i.e. enable for 5min, etc.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Feature Suggestion - Screen Capture after reboot.

Hello pingram3541,

 

To my knowledge this feature must be manually enabled on a phone after each reboot in order to prevent remote activation to monitor someone’s phone.

 

You may be able to simulate the key presses via the PUSH API instead.


The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4

Re: Feature Suggestion - Screen Capture after reboot.

Hello,

 

We are currently developing a web panel for managing Polycom phones. At the moment we enable ScreenCapture after each restart by emulating keypresses, but this solution is vulnerable to changes in provisioning which change the position of ScreenCaptue submenu.

Is there any way to enable it via push, similar to Action:UpdateConfig ?

 

Best regards,

Robert Maliszewski

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Feature Suggestion - Screen Capture after reboot.

Hello Robert,

welcome to the Polycom Community.

I can only advise the same as to the prior poster.

 

The community's VoIP FAQ contains this post here:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

 

You may want to quote VOIP-99500 when you work with a Polycom sales engineer.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4