[FAQ] Which VVX Phones support the new Expansion Modules and what Software Version is required?

Polycom Employee & Community Manager

[FAQ] Which VVX Phones support the new Expansion Modules and what Software Version is required?

The Polycom VVX Expansion Module supports the VVX 300/301/310/311/400/401/410/411/500/501/600/601 Phone series.


The UCS 4.1.6 , 4.1.7 and UCS 4.1.8 release are currently the only software versions within the UCS 4.1.x builds supporting the add on module.


The UCS 5.1.0 and all later versions also support the Expansion Modules


Are there any limits on BLF/Hunt Group Configurations?
There is a limit of 50 BLF lines that can be supported in BroadWorks R19, which also sets the limit
permitted to be added to a VVX phone.


NOTE: The VVX Expansion Module (paper directory) does not support Microsoft® Lync® / Office365® / Skype® for Business


Note: Using the VVX Expansion Module the status changes in a Skype® for Business / Microsoft® Lync® / Office365® are displayed via the LCD and not via the LED.


NOTE: Pairing a VVX D60 base station with a VVX business media phone with a VVX expansion module connected is not supported. If a VVX expansion module is connected to a VVX phone with a paired base station, the wireless handset is automatically unpaired from the VVX phone. 

vvx-expansion-module-lg-a.pngPolycom vvx-color-expansion-module-lg-a.jpg


Labels for the Paper Expansion Module can be printed via the Phone's Web Interface:


PaperWhite Example_01.PNG


They are then offered as a PDF file to be printed


PaperWhite Example_02.PNG


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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