[FAQ] What is the warning indication/triangle/exclamation mark shown on the phone since UCS 5.1.1?

Polycom Employee & Community Manager

[FAQ] What is the warning indication/triangle/exclamation mark shown on the phone since UCS 5.1.1?

UCS 5.1.1 introduced new features and functionality and as part of this the standard password should be changed to enhance security.




Standard Username and Password using SIP or UC Software:


User name = Polycom (case sensitive)

Admin Password = 456

User Password = 123


You can change the Admin Password via:




Or manually on the phone:


  • Press Menu Key => select Settings => select Advanced => current Password =>  select Admin Settings => scroll to Change Admin Password

NOTE: More details on the default password => here <= !


This is also indicated on the Web Interface if active:




NOTE: UCS 5.1.1 disabled the Web Interface if using LYNC profile. For more details please check => here <=!


You can verify this via Menu => Settings => Status => Diagnostic => Warnings



In order to permanently clear this icon the default factory password must be changed.


Please follow the Polycom knowledge base article 19104 => here <= or the FAQ post => here <=




In order to constantly suppress the warning the following parameter can be used:


<web up.warningLevel="2" />


Please see the attached file which can be imported using the => Web Interface <=


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections