• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Since UCS 4.0.0 Polycom has included the possibility for End Users to check for newer Software Versions via the Phone's Web Interface via Utilities > Software Upgrade.

 

image

 

Whilst Polycom host's certain Software Version customers who's phones are unable to access the internet have the possibility to host their very own upgrade server.

 

image

 

This can be HTTP or FTP and requires you to specify the Custom server address as an URL.

 

Example:

 

<test upgrade.custom.server.url="http://10.252.122.122/voice/software/all.xml" />

 

or for FTP

 

<test upgrade.custom.server.url="ftp://1:1@10.252.149.106/all.xml" />

 

Above FTP Link uses the Username 1 and the Password 1

 

The all.xml file would then point the phone at the relevant location and offer the various versions.

 

Content of above example:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<PHONE_IMAGES>
   <REVISION >
      <PHONE_IMAGE>
         <VERSION>5.0.2.2756</VERSION>
         <PATH>FTP://502r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.1.3.1675</VERSION>
         <PATH>FTP://513r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
      <PHONE_IMAGE>
         <VERSION>5.2.0.8330</VERSION>
         <PATH>FTP://520r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  <PHONE_IMAGE>
         <VERSION>5.3.0.11533</VERSION>
         <PATH>FTP://530r:1@10.252.149.106</PATH>
      </PHONE_IMAGE>
	  </REVISION >
</PHONE_IMAGES>

 

For more details please see the attached PDF file or work with your Polycom reseller.

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.