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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video.

 

The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking the Statistics.

 

Lost packets are an example for a bad network.

 

Via the Phone GUI go to the following during a call:

 

  • Settings => Status => Diagnostics => Media Statistic => toggle through menu via Next or Previous

image

 

The above screen quickly enables a user to identify the used resolution of the Video call. In this example a Skype for Business Client called the Trio.

 

The above statistic will change if for example the Skype for Business client is changed into full screen rather than a small window.

 

image
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In addition the connected Visual+ statistics can be seen using Settings => Status => Diagnostics => Networked Devices => Statistics

 

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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