How to utilize the built in Statistics to troubleshoot Video freezing or slow or poor Video.
The Polycom Trio has an inbuilt features which allows users to troubleshoot a Video issue by simply checking the Statistics.
Lost packets are an example for a bad network.
Via the Phone GUI go to the following during a call:
- Settings => Status => Diagnostics => Media Statistic => toggle through menu via Next or Previous
The above screen quickly enables a user to identify the used resolution of the Video call. In this example a Skype for Business Client called the Trio.
The above statistic will change if for example the Skype for Business client is changed into full screen rather than a small window.
In addition the connected Visual+ statistics can be seen using Settings => Status => Diagnostics => Networked Devices => Statistics
If official support is required please check how to phone or open a case here
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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections