[FAQ] Polycom VVX Business Media Phone displaying a red triangle on the home screen

Polycom Employee & Community Manager

[FAQ] Polycom VVX Business Media Phone displaying a red triangle on the home screen

Since the introduction of UC Software 5.1.0 the User of a phone is reminded via the Web Interface or the Phone display that the factory Password of 456 is still in use.


The above is a security reminder to prevent third parties accessing the phone locally or via the Web Interface.


The Icon is displayed alternated with the time like this:




or on the Web Interface like this:




In order to temporarily clear this


  • press the Home Key => select Settings => select Status => select Diagnostic => select Warnings



Pressing the Clear Icon Soft Key will remove the warning until the unit is rebooted. In order to permanently clear this icon the default factory password must be changed.


Please follow the Polycom knowledge base article 19104 => here <= or the FAQ post => here <=


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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