If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"
Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.
TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone or Poly Trio!
NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!
Simply restart the phone and then press:
- Cancel

- Select Setup

- or simply Setup (depending on the software Version) and enter the Menu.

NOTE: The standard Password is 456 and more details can be found => here <=

- Select Provisioning Server

- Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.

If no local server is available please check http://voipt2.polycom.com/
VVX Phones
Using the above set:
- Server Type HTTP
select the relevant/compatible package from the above page.
- Server Address voipt2.polycom.com/594
SoundPoint IP Phones
Using the above set:
- Server Type HTTP
select the relevant/compatible package from the above page.
- Server Address voipt2.polycom.com/4015
SoundStation IP Phones
Using the above set:
- Server Type HTTP
select the relevant/compatible package from the above page.
- Server Address voipt2.polycom.com/4015
Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections