[FAQ] I get the error Message “application not present” on my phones screen

[SteffenBaierUK]

If a Phones file system has been formatted or an upgrade process has been interrupted the Phone's screen may display "application not present"

Above simply means that the phone requires to load a compatible UCS / SIP Software from a local provisioning server in order to return to a working state.

TIP: Do not use a TFTP Server with larger files aka combined VVX, CCX phone or Poly Trio!

NOTE: The message will appear if you attempt to flash a UCS 4.x.x Software on a Phone running an older BootROM or attempting to flash a UCS 3.2.x or SIP Software on a Phone running Updater 5.x.x!

Simply restart the phone and then press:

• Cancel
  
  
• Select Setup
  
  
  
  
• or simply Setup (depending on the software Version) and enter the Menu.
  
  
  

NOTE: The standard Password is 456 and more details can be found => here <=

• Select Provisioning Server
  
• Modify the Server Type, Server Address, Server User and Server Password to suit your environment where you set up a Provisioning Server.
• 

If no local server is available please check http://voipt2.polycom.com/

VVX Phones

Using the above set:

• Server Type HTTP
  select the relevant/compatible package from the above page. 
  
• Server Address voipt2.polycom.com/594

SoundPoint IP Phones

Using the above set:

• Server Type HTTP
  select the relevant/compatible package from the above page. 
  
• Server Address voipt2.polycom.com/4015

SoundStation IP Phones

Using the above set:

• Server Type HTTP
  select the relevant/compatible package from the above page. 
  
• Server Address voipt2.polycom.com/4015

Please follow the FAQ guide on how to set up a Provisioning Server as explained => here <= and follow the FTP Guide => here <=