[FAQ] How can I request a change to the current Poly Software?

Polycom Employee & Community Manager

[FAQ] How can I request a change to the current Poly Software?

Hello all,


below is a quick question and answer section covering the feature request-reply given in posts.


Question:  How can I request a change in Poly Software?

Answer: In order to request a change to the Poly Software a Feature Request is needed.


Question:  How can I raise a Feature Request?

Answer:  An End Customer is unable to raise this directly with Poly.


Question: Who can raise a Feature Request for me?

Answer:  Your Poly Reseller needs to work with a Poly Sales Engineer.


Question: How do I get access to or find this Reseller?

Answer: If your Poly device was purchased using an Internet discounter please provide either your MAC address or your Poly devices serial so we can look up who would be able to support you. This may not be who you purchased the Poly device from


Question: What do I need to provide to my Reseller in order to justify the feature request?

Answer:  A business case describing the impact of the unavailability of a certain feature including the amount of the affected devices.


Question: Will this be implemented in a future Software Version immediately once submitted?

Answer: A possible implementation into a future current or older Versions needs to be valued against the impact and the feasibility of the proposed change.


Question: Why do I have to follow this process?

Answer: Poly offers several Endpoints and in order to maintain supportability and backwards compatibility these changes need to be carefully planned. The Endpoints are not all based on the same hardware platform so several separate OS versions need to be maintained and supported.


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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