[FAQ] How can I manually change network settings on the phone or troubleshoot this?

[SteffenBaierUK]

Depending on the Software version of the phone there are several separate methods to change IP settings.

If the Phone does not get an IP or wrong IP:

• Poly Logo appears
• Press Cancel when "Loading Application" appears
  
• Select Setup during the countdown
  
• Enter the => Password <=
  
• Now enter the menu and disable DHCP and change the IP address

Pre < UC Software 4.0.0:

On the phone press the Menu Button

Select Settings

Select Advanced (The standard password is 456)

 

Select Admin Settings

Select Network Configuration

Select Ethernet Menu

Disable the DHCP option

Add an IP Address, Subnet Mask and a IP Gateway manually

Store the above settings and return to the Network Configuration

Scroll down to the DNS Server Address

After > UCS 4.0.0:

If the phone has already received an IP address browse to the phone and change it within the Ethernet Menu

Manually changing the IP:

• Press the Menu Key and select Settings
  
  
  
  
• Select Advanced
  
  
  
  
• Enter your Password (Standard 456)
  
  
  
• Select Administration Settings
  
  
  
  
• Select Network Configuration
  
  
  
  
• Select Ethernet Menu
  
  
  
  
• Disable DHCP
  
  
  
  
• Set your IP Address, Subnet and Gateway
  
  
  
  
• Leave Menu via Back and add DNS details if required
  
  
  
  
• Leave Menu via Back and store the settings when prompted. The Phone will reboot after this

UC Software 5.4.5 or later:

We can now utilize the up.basicSettings.networkConfigEnabled="1" Parameter to enable access to the Network Menu within the Settings > Basic Menu.

• Press Menu and select Settings
  
  
  
• Select Basic
  
  
  
• Scroll down to Network Configuration
  
  
  
• 

[SteffenBaierUK]

Troubleshooting DHCP IP Address issues

Depending on the network environment a phone may fail to get an IP address. Please check the basic information >here< what happens with an out of box phone during Booting up.

Logging Settings for all Phones running UC Software via the Web Interface:

• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
• Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
• Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
• Settings > Logging > Module Log Level Limits > Config > Event 3
• Once the above is set change back to DHCP and the phone will reboot and try to get a IP.
• Once this fails change back to a manual IP and get the logs
  Diagnostics > View & Download Logs > UCS Application > Export

The issue could also be caused by LLDP or CDP => here <=

For modern Poly Trio or CCX phones please download the attached 000000000000.zip, unzip this and place the two files on a Fat32 formatted USB stick no larger than 32GB. Boot the phone with the USB stick placed into the phone and follow the instructions on the screen. For other base profiles, you may want to try openSIP. The <mac>-app.log file can then be provided to Poly support.

[SteffenBaierUK]

Poly phones usually use the Auto setting to detect the network Speed of a Switch.

If a customer wants to manually change this they can use the Web Interface:

• Settings > Network > Ethernet > General
  

Or the Phone UI can be used:

• Press the Menu Key and select Settings
  
  
  
  
• Select Advanced
  
  
  
  
• Enter your Password (Standard 456 => here <=)
  
  
  
• Select Administration Settings
  
  
  
  
• Select Network Configuration
  
  
• Select Ethernet
  
• Scroll down to LAN Port Mode
  
• Choose the Speed wanted or required by the Switch