[FAQ] How can I check out the Registration Status of my Phone?

Polycom Employee & Community Manager

[FAQ] How can I check out the Registration Status of my Phone?

A quick way of checking if the phone is still registered to the SIP Provider is looking at the Line Icon:




More detailed Information can be obtained via: 


Press the Menu Key => select Status => select Lines


this menu will offer you now either the Line Information or the Server Status




Both of the above should provide you with a countdown Information showing the registration/subscription to the SIP Server.


If above shows nothing or no registration Information the Phone has lost it's connectivity to the SIP Server. Please use this post => here <= to attempt and troubleshoot this.



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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