[FAQ] How can I check who provides the service for...

SteffenBaierUK · ‎10-07-2011

A quick way of checking if the phone is still registered to the SIP Provider is looking at the Line Icon:

More detailed Information can be obtained via:

Press the Menu Key => select Status => select Lines

this menu will offer you now either the Line Information or the Server Status

Both of the above should provide you with a countdown Information showing the registration/subscription to the SIP Server.

If above shows nothing or no registration Information the Phone has lost it's connectivity to the SIP Server. Please use this post => here <= to attempt and troubleshoot this.

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

SteffenBaierUK · ‎10-21-2022

The Poly Phone UI can be used to determine the provider if this is unknown to the user of the phone.

Navigate via the Phone UI to Settings > Status > Lines may display who the provider is:

Using the Multiple Key Combination => here <= of 1, 4 and 7 shows the provisioning Server:

In the above examples, the phone is registered to the Microsoft SIP Gateway so any issues should be reported to our Partner Microsoft

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If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

[FAQ] How can I check out the Registration Status of my Phone?

[FAQ] How can I check out the Registration Status of my Phone?

[FAQ] How can I check who provides the service for my phone or who is my Provider?