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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Detailed instructions can be found in the Custom Background Technical Bulletin 62473 => here <=

 

Phone Screen Size
VVX 250 business IP phone 320x240 pixels
VVX 300 series business media phones 208x104 pixels (Grayscale)
VVX 350 business IP phone 320x240 pixels
VVX 400 series business media 320x240 pixels
VVX 450 business IP phones 480x272 pixels
VVX 500 series business media phones 320x240 pixels
VVX 600 series business media phones 480x272 pixels
VVX 1500 business media phones 800x480 pixels
VVX Color Expansion Module 272x480 pixels
VVX EM50 expansion module 480 x 800
CX5500 480x272 pixels

 

The Admin Guide matching your Phone Software describes within the <bg> Section how to change the Background Images that come with the Phone Software from Factory.

 

Example for modern VVX phones:

 

<WEB bg.color.selection="2,1" bg.color.bm.1.name="FoggyLake.jpg"/>

 

 

The FoggyLake.jpg picture would be expected to be stored on the Provisioning Server.

 

Using a SoundPoint IP 450 we start by creating a configuration file (in this example called background.cfg) and we are changing the Sailboat256x116.jpg Option 2 as follows:

 

image

(attached as NewSailboat256x116.jpg)

 

The Configuration:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Wolverine 3.3.4.0085 19-Dec-11 00:05 -->
<!-- Created 02-02-2012 14:52 -->
<POLYCOM>
	<bg bg.medRes.gray.bm.2.name="NewSailboat256x116.jpg" />
</POLYCOM>

 We are loading the new configuration (background.cfg) via the 000000000000.cfg or a individual <mac>.cfg:

 

CONFIG_FILES="background.cfg"

 

We can then via the Menu select the new Background Picture:

 

image

 

image

 

image

 

image

 

image

 

image

 

The Phone will then show the new Background:

 

image 

 

The Background Number "2" could be automatically chosen on Bootup if:

 

bg.medRes.gray.selection="3,2"

 would be added to the background.cfg

 

NOTE: Limitations for the filesize are described within the Admin Guide. Different Models require a different String other than the suggested above. 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
2 REPLIES 2
HP Recommended

Since UCS 4.0.0 a background picture itself can be added via the Web Browser but must be activated via the Phone UI Settings > Basic > Preferences > Background > Select the desired File.

 

Connect to the Phone via its IP address and select the Preference => Background option.

 

image

 

Click on + Add a new Background Image

 

image

 

You can now select the source for the Picture, this can either be a URL or a local Image

 

NOTE: Limitations for the filesize are described within the Admin Guide or in below table.

 

image

or if an Expansion Module is attached:


image

 

 

Once the Picture has been selected it will be uploaded to a temporary space on the Phone.

 

image

 

A =>  provisioning server <= is required for the phone to store the file and be able to re-load after a reboot.

 

  • The background now needs to be activated via the Phone UI Settings > Basic > Preferences > Background > Select the desired File
    image

     

 

The backround picture can be tested via the => captureScreen <= Option

image

 

Image Sizes:

 

Phone Screen Size
VVX 250 business IP phone 320x240 pixels
VVX 300 series business media phones 208x104 pixels (Grayscale)
VVX 350 business IP phone 320x240 pixels
VVX 400 series business media 320x240 pixels
VVX 450 business IP phones 480x272 pixels
VVX 500 series business media phones 320x240 pixels
VVX 600 series business media phones 480x272 pixels
VVX 1500 business media phones 800x480 pixels
VVX Color Expansion Module 272x480 pixels
VVX EM50 expansion module 480 x 800
CX5500 480x272 pixels

 

Troubleshooting:

 

image

0621131937|res  |3|00|[ResQuotasC]: add2Quota - App 'background' Added: 42155 New Size (42155 bytes/1228800 bytes)
0621131937|res  |3|00|[ResQuotasC]: add2Quota - App 'background' Added: 33616 New Size (75771 bytes/1228800 bytes)
0

 

A Configuration File can be used to load the desired file and display it directly without having to select this:

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- File extensions supported: .bmp .jpg .jpeg .jpe .jfif .png -->
<web bg.background.enabled="1"
	bg.color.selection="2,1"
	bg.color.bm.1.name="http://172.21.177.17/VVXIdleDisplay.jpg"
	up.transparentLines="1" />

 

bg.color.selection is set to 2,1 where 2 enables background images and 1 selects the image you specified in bg.color.bm.1.name

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Poly Trio 8500, 88800 and Trio C60 or Poly CCX phones Background

 

Since UC Software 7.2.0 Poly phones support background images when running in Poly UC Software profiles (openSIP)

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Trio portrait 720x1208 -->
<!-- CCX 400 & 500 portrait 720x1280 -->
<!-- CCX 600 & 700 landscape 1024 × 600 -->
<!-- File extensions supported: .bmp .jpg .jpeg .jpe .jfif .png -->
<web bg.background.enabled="1"
	bg.color.selection="2,1"
	bg.color.bm.1.name="<HTTP/HTTPs/FTP/TFTP://FQDN_or_IP>"
	up.transparentLines="1" />

 

 

Phone Screen size
8500 720x1208
8800 720x1208
C60 720x1208
CCX 400 720 × 1280
CCX 500 720 × 1280
CCX 600 1024 × 600
CCX 700 1024 × 600

 

image

Note: The sample picture used does not have the correct dimensions and is just to demonstrate the feature!

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.