External Calls - Soundpoint IP 320

Occasional Visitor

External Calls - Soundpoint IP 320



We just installed our new VOIP phone system a couple months ago.  A few of us are incredibly frustrated that we can't dial an outside call by picking the phone up and then dialing - we have to dial the number first and then lift the handset.  Years of habits to undo - and old habits die hard!


Is there a way to fix this so we can dial the way we always have - lift handset, then dial?



Message 1 of 2
Polycom Employee & Community Manager

Re: External Calls - Soundpoint IP 320

Hello ,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

ResolutionPlease check => here <=


Above is most likely causing your issue as once the handset is lifted the phone itself inspects the numbers dialed.


Simply removing all entries will solve this for you.

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2