Error after trying to upgrade IP 560 please help

Occasional Visitor

Error after trying to upgrade IP 560 please help

The original version on the phone was .

After putting version using a tftp server  I get  


"error, application is not present" and "image is incompatible with the phone" 


I already read the FAQ  but i need to know if the phone can be still fixed , or it is completely dead? 

If it can be fixed where could i find the information , thank you.


Thank you .

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Polycom Employee & Community Manager

Re: Error after trying to upgrade IP 560 please help

Hello jimmycajina,

welcome to the Polycom Community.

The community's VoIP FAQ contains these post's here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=




Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=

Both of the above explain in detail how to upgrade or what is causing this message. If you download the latest UCS 4.1.0 Rev B Software that is compatible with your phone you are asked to check the Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.


The only other reason for such message to appear would be yourself using a BETA Phone. These cannot be upgraded and are Polycom property.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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