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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The original version on the phone was 3.0.4.0061 .

After putting version 4.4.0.0080 using a tftp server  I get  

 

"error, application is not present" and "image is incompatible with the phone" 

 

I already read the FAQ  but i need to know if the phone can be still fixed , or it is completely dead? 

If it can be fixed where could i find the information , thank you.

 

Thank you .

1 REPLY 1
HP Recommended

Hello jimmycajina,

welcome to the Polycom Community.

The community's VoIP FAQ contains these post's here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

and

 

Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=


Both of the above explain in detail how to upgrade or what is causing this message. If you download the latest UCS 4.1.0 Rev B Software that is compatible with your phone you are asked to check the Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

 

The only other reason for such message to appear would be yourself using a BETA Phone. These cannot be upgraded and are Polycom property.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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