Solved: Re: Edge Series Factory Reset and Boot Menu Access

ja133 · ‎02-20-2023

I recently purchased an Edge E350, currently on firmware 8.1.0.12774. I have two scenarios that I need to document:

- How do we access the boot menu prior to the phone fully starting up? Example, there are times that we take over a customer's VoIP solution and must disable ZTP after a factory reset. This obviously must be done prior to the phone fully booting.

- I tried following this link to factory restore the phone without an admin password, however, the phone fully boots and does not provide the opportunity to factory restore. How can a restore be accomplished in the event that the admin password is not accessible?

SteffenBaierUK · ‎02-20-2023

Hello @ja133 ,

Welcome back to the Poly Community.

You found the reset procedure for a Poly Edge B and not the Poly Edge E

All reset procedures can be found in this FAQ:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎02-20-2023

Hello @ja133 ,

Welcome back to the Poly Community.

You found the reset procedure for a Poly Edge B and not the Poly Edge E

All reset procedures can be found in this FAQ:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections