Edge E series - config file - disable resync/prov on SIP "check-sync"?

[jv820]

Two questions I'm hoping someone from Poly or a community member with config file experience can answer:

1. Is there any config parameter that can *disable* the device from provisioning when it receives a SIP "check-sync" command? 

Our voip carrier has a bug right now that causes this command to be sent too frequently (I believe.. might be another SIP command but I can't tell, seems to match behavior of check-sync). This causes the device to check for updated provisioning files from the prov server and reboot. The only workaround we've found is to disable the provisioning server completely which isn't ideal; ideally the phone would only resync and reboot when initiated by the user via hard power cycle or reboot via phone menu.

2. In general, is there an api doc somewhere that lists out all of the possible cfg file params and options for the Edge E series phones?

[SteffenBaierUK]

Hello @jv820 ,

Welcome to the Poly Community.

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1. Your service provider would most likely be the best person to disable this as their platform is causing the issue. The Parameter you are looking for is:
   

   voIpProt.SIP.specialEvent.checkSync.alwaysReboot​

   A community search finds this as an example >here<
   
   If the above is enabled the phone will reboot. The next question is now how you want to disable this
   
   

   Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
   

   Resolution: Please check => here <=

2. The admin guide holds all configuration parameters and can be found on our support page. As an example check >here<
   
   If enabled you may use the REST API
   
   

   Jun 05, 2018 Question: Do Poly Phones support a REST API?

   Resolution: Please => here <=
   
   

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier