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Edge E series - config file - disable resync/prov on SIP "check-sync"?

jv820
Occasional Visitor

Edge E series - config file - disable resync/prov on SIP "check-sync"?

Two questions I'm hoping someone from Poly or a community member with config file experience can answer:

 

1. Is there any config parameter that can *disable* the device from provisioning when it receives a SIP "check-sync" command? 

 

Our voip carrier has a bug right now that causes this command to be sent too frequently (I believe.. might be another SIP command but I can't tell, seems to match behavior of check-sync). This causes the device to check for updated provisioning files from the prov server and reboot. The only workaround we've found is to disable the provisioning server completely which isn't ideal; ideally the phone would only resync and reboot when initiated by the user via hard power cycle or reboot via phone menu.

 

 

2. In general, is there an api doc somewhere that lists out all of the possible cfg file params and options for the Edge E series phones?

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Edge E series - config file - disable resync/prov on SIP "check-sync"?

Hello @jv820 ,

 

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the bare minimum information a new or follow-up post should contain.

This ensures the questions being asked are limited and any new or follow up post contains the right amount of details to provide any voluntary participant within the community does not spend additional time chasing basic information.


Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible


Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

  1. Your service provider would most likely be the best person to disable this as their platform is causing the issue. The Parameter you are looking for is:
    voIpProt.SIP.specialEvent.checkSync.alwaysReboot​

    A community search finds this as an example >here<

    If the above is enabled the phone will reboot. The next question is now how you want to disable this

    Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

    Resolution: Please check => here <=

  2. The admin guide holds all configuration parameters and can be found on our support page. As an example check >here<

    If enabled you may use the REST API

    Jun 05, 2018 Question: Do Poly Phones support a REST API?

    Resolution: Please => here <=

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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