Easiest way to allow 2 people to listen to same conversation

[dwc]

Hello,

I am an IT guy, but the phones are new to me,

One of my clients has a bunch of phones and wants to know the easiest way to allow 2 employees to listen to same conversation on phone?

I see there is a both a headset, and handset jack on bottom of phones.

Is it is easy as plugging 2 into the bottom of phone or is there more to it?

Thanks

Dan

[SteffenBaierUK]

Hello Dan,

welcome to the Polycom Community.

One output only works at a time. They are not both active at the same time.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[dwc]

OK, thanks.

So what is the solution?

[SteffenBaierUK]

Hello Dan,

I can only talk about Polycom solutions within this official Polycom community.

Maybe you can find a 3rd party that produces a splitter or similar.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Joe Vallender]

Dan,

A simple Google/Bing search for 'phone headset splitter' will show numerous options.  Having a second person listen/monitor a phone call is a standard training/supervisory function.

[dwc]

Thanks...did not realize it was this simple.  I thought it was all done with a central software management solution and allowing 2 people to hear same calls at their desks.  I just ordered a bunch of those adapters.

Thanks

[Merritt Communications]

If you client wants to be wireless while doing these trainings, you can get two wireless headsets that have a built in conference feature. Models like the Discover D901, D902 or D903 allow you to conference up to 3 headsets on a single charging base for this exact purpose.