EFK "Transfer to VM" on VVX configured with multiple registrations

[jothdu]

Hello,

I have encountered a scenario where our EFK action string for our "Send2VM" softkey is failing.  Typically we use the following on phones configured with a single registration and it works just great:

$Chold$*55$P5N4$$Tinvite$

However, when the endpoint is configured with multiple registrations, such as when they have a shared call appearance in addition to their own extension, the key doesn't behave as expected and the transfer fails.  Let's say reg.1/linekey 1 is x100 and reg.2/linekey 2 is x300.

If you've answered a call on x100 and use the softkey to transfer that call to VM, the Polycom attempts to use the linekey associated with x300 as opposed to using x100, which obviously fails.  This happens regardless of how many calls per linekey we allow (24), or how many linekeys we assign to x100. 

For now, I've been able to work around this by modifying the action to "$FTransfer$*55" for the users who have phones with multiple registrations on them, but it would be great if our original method could be made to work as the workaround isn't quite as nice.

Is there a parameter we can define that will force the phone to use the proper line when attempting this type of action? 

PS - I've tried this on many versions of firmware including 5.7.1, 5.4.7, 5.4.0, and even down into the 4.1.x path, so I don't think this is a change that happened.  I'm sure this behavior has existing for some time and we just never noticed it before as 99% of our endpoints are configured with a single registration.

[SteffenBaierUK · Accepted solution]

Hello @jothdu,

welcome to the Polycom Community.

The EFK action is not that clever so if not already documented in the FAQ or in the Admin Guide the answer is no.

You can store a line key in the EFK so you could have 2 or more buttons.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[jothdu]

Thanks Steffen.  Sounds like the best option is to stick with the "$FTransfer$*55" string for the folks with multiple registrations.

I experimented with the $FLineX$ functions before I posted, but like you said, you'd have to have a Send2VM softkey for each registration on the phone and that seems impractical and ripe for constant user error.

[jothdu]

In case this helps someone else, it turns out that there is a parameter that can be set to get this working properly:

call.stickyAutoLineSeize

[SteffenBaierUK]

Hello @jothdu,

Good find, I forgot my own reply back from 2013 => here <=

I will add this info into the EFK FAQ.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services