EFK not working on Polycom SPIP331 with 4.0.11 firmware

[mvignone]

Hello,

I've upgraded my Polycom SPIP331 phones to the latest available fimware release (4.0.11).

After upgrading, EFK stopped working.

Here's my config:

<efk>
<efk.efklist efk.efklist.1.label="Pickup" efk.efklist.1.mname="mypickup" efk.efklist.1.status="1">
<efk.efklist.1.action efk.efklist.1.action.string="$Changup$*78$P1N4$$Tinvite$" />
</efk.efklist>
<efk.efkprompt efk.efkprompt.1.label="Pickup: " efk.efkprompt.1.status="1" efk.efkprompt.1.type="numeric" />
</efk>

In the phone logs I've found the following lines:

0329094623|efk |1|03|Got call state change: [1]
0329094623|efk |1|03|EFK is in dialtone state.
0329094624|efk |1|03|Macro [$Mmypickup$] is valid.
0329094624|efk |1|03|Action [$Mmypickup$] looks good.
0329094624|efk |1|03|Label is 'Pickup'.
0329094624|efk |1|03|Creating new menu...
0329094625|efk |1|03|New menu has been created...
0329094628|efk |1|03|User entered [8032].
0329094628|efk |1|03|No more input...
0329094628|efk |1|03|Efk exec engine: adding token [Changup]
0329094628|efk |1|03|Efk exec engine: adding token [*78]
0329094628|efk |1|03|Efk exec engine: adding token [8032]
0329094628|efk |1|03|Efk exec engine: adding token [Tinvite]
0329094628|efk |1|03|Executing [hangup].
0329094628|efk |1|03|User buffer contains [*78].
0329094628|efk |1|03|User buffer contains [*788032].
0329094628|efk |4|03|Can't execute [invite], can't create new call.
0329094628|efk |1|03|EFK Exec engine said we are done and will stop.

Is it a firmware bug?

Thanks,

Massimo

[SteffenBaierUK]

Hello Massimo,

welcome to the Polycom Community.

If the above worked prior to the upgrade you need to raise a service ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

If the unit(s) are out of warranty please be prepared to pay per incident / PPI.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

I send you the mac address of one of 445 phones we've recently purchased: 0004f25b6f42.

We are currently using about 1400 SPIP331 phones, they worked correctly with 4.0.8 firmware release, so I think I'll downgrade all phones to that firmware release.

Massimo

[SteffenBaierUK]

Hello Massimo,

Allnet Italia S.p.A. sold this back in 12/02/2016 so it should still be in warranty for them to open a case with Polycom support for you.

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

As a side note, the problem does not affect Polycom SPIP650 phones with the same firmware release.

Massimo

[mvignone · Accepted solution]

Allnet Italia S.p.A. should have opened a case for this problem.

At the moment we stll using rev. 4.0.8C with our Soundpoint phones.

Thanks,

Massimo

[SteffenBaierUK]

Hello @mvignone,

A quick search internally did not turn up anything so without any kind of reference to look for I personally doubt it.

Best Regards

Steffen Baier

Polycom Global Services

[mvignone]

I could not tell you...

We sent the request at the time of the problem, giving the assertion that the request for notification had been sent to Polycom.
As already mentioned, the problem has been solved using version 4.0.8C.