Downgrading IP650 - Where to find BootROM 4.5.0 B Downgrader

SOLVED
Duke620e
Occasional Contributor

Downgrading IP650 - Where to find BootROM 4.5.0 B Downgrader

Following the instructions in the following document I am trying to downgrade the BootROM in an IP650 handset (Currently running Updater 5.0.3 and Version 4.0.3);

 

Engineering Advisory 64731
Polycom® UC Software 4.0.x
Upgrade and Downgrade Methods

 

The document states;

 

To Downgrade SoundPoint IP Phones and SoundStation IP 5000 Phones:
1 Visit the Voice Support page and select your phone from the list.
2 Locate BootROM 4.5.0 B Downgrader under the Downloads section and save the files onto your
computer.

 

Visiting the 'Voice' Support page though and selecting IP650 there is no file 'BootROM 4.5.0 B Downgrader' available.

There is a screen shot shown within the following post from 13th June 2012 whch shows the file WAS available but its gone now;

 

http://community.polycom.com/t5/VoIP/SoundPoint-IP-650-Upgrade-to-UC-Software-4-0-x/m-p/16056

 

Can anyone let me know where I can download this file from now or does anyone have a copy they can send me.

 

Cheers.

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrading IP650 - Where to find BootROM 4.5.0 B Downgrader

Hello Duke620e,

welcome to the Polycom Community.

Have a look => here <= whilst I communicate this internally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Downgrading IP650 - Where to find BootROM 4.5.0 B Downgrader

Hello Duke620e,

welcome to the Polycom Community.

Have a look => here <= whilst I communicate this internally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Duke620e
Occasional Contributor

Re: Downgrading IP650 - Where to find BootROM 4.5.0 B Downgrader

Hi Steffen,

 

Fantastic fast response.

The file is now happily downloading.

 

Cheers,

Duke620e

Message 3 of 3