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Following the instructions in the following document I am trying to downgrade the BootROM in an IP650 handset (Currently running Updater 5.0.3 and Version 4.0.3);

 

Engineering Advisory 64731
Polycom® UC Software 4.0.x
Upgrade and Downgrade Methods

 

The document states;

 

To Downgrade SoundPoint IP Phones and SoundStation IP 5000 Phones:
1 Visit the Voice Support page and select your phone from the list.
2 Locate BootROM 4.5.0 B Downgrader under the Downloads section and save the files onto your
computer.

 

Visiting the 'Voice' Support page though and selecting IP650 there is no file 'BootROM 4.5.0 B Downgrader' available.

There is a screen shot shown within the following post from 13th June 2012 whch shows the file WAS available but its gone now;

 

http://community.polycom.com/t5/VoIP/SoundPoint-IP-650-Upgrade-to-UC-Software-4-0-x/m-p/16056

 

Can anyone let me know where I can download this file from now or does anyone have a copy they can send me.

 

Cheers.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Duke620e,

welcome to the Polycom Community.

Have a look => here <= whilst I communicate this internally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello Duke620e,

welcome to the Polycom Community.

Have a look => here <= whilst I communicate this internally.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Fantastic fast response.

The file is now happily downloading.

 

Cheers,

Duke620e

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.