Do not display forwarding number when using UCS 3.3.1

Occasional Contributor

Do not display forwarding number when using UCS 3.3.1



We use our call server to handle the call forwarding and we've set up enhanced feature keys and macros to enable and disable it. 


In SIP 3.2.3, it would just say "Call Forwarding Enabled" but in UCS 3.3.1 it now says "Fwd: <number>" .  We do not want to display the number because we're using a dummy number as a place holder for this to work.


Does anyone know how I can get it to say "Call Forwarding Enabled" again or better yet, use the number I prompted for as the forwarding number to display in the "Fwd" text?




Message 1 of 3
Polycom Employee & Community Manager

Re: Do not display forwarding number when using UCS 3.3.1

Hello Epal,


welcome to the Polycom Community.


This sounds like a cosmetic issue that has changed since UCS 3.3.0.


Usually a feature like yours on supported Platforms would use Server-based call forwarding and the Call Server would control the Display.


I understand that it currently displayed the "Dummy Number" rather than the destination Number.


You could try and experiment if the Idle Browser is able to overwrite this display or work with your Polycom Reseller to raise this as a feature request so Product Management is made aware of this.


Best Regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Contributor

Re: Do not display forwarding number when using UCS 3.3.1

Thanks Steffen.


I'll give both a go.



Message 3 of 3