Disable log files upload for Polycom phones

ciuc
Occasional Advisor

Disable log files upload for Polycom phones

I have a VVX 500 which is opening a lot of ftp connections to the provisioning server trying to upload app and boot log. This is causing quality issues. With a normal video call it opens around 50 connections.

File Tx tries and Retry Wait are set to default.

If I set them to 1, 0 respectively the number of connections reduce, but it is still a problem.

 

Is there a way to disable the upload of these files?

 

Test phone: VVX 500

Firmware: 4.1.3

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable log files upload for Polycom phones

Hello ciuc,

welcome back to the Polycom Community.

We do not recommend to disable the logging functionality.

 

Are you sure you have not changed any of the logging levels as I would not expect the phone to upload any logs during a normal call?

 

You can use the web interface and simply reset the logging levels to the factory standard. In addition I recommend upgrading to UCS 4.1.5 or even UCS 5.0.1.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
ciuc
Occasional Advisor

Re: Disable log files upload for Polycom phones

Hi, thanks for the reply

 

I understand recommendation regarding disabling of logging, note taken.

 

I come back with some more findings:

 

Log specific settings are:

<log>
    <log.level>
      <log.level.change
        log.level.change.so="4"
        log.level.change.app1="4"
        log.level.change.sip="4"
        log.level.change.ssps="4"
        log.level.change.pps="4"
        log.level.change.net="4"
        log.level.change.cfg="4"
        log.level.change.cdp="4"
        log.level.change.lldp="4"
        log.level.change.pmt="4"
        log.level.change.ares="4"
        log.level.change.dns="4"
        log.level.change.httpd="4"
        log.level.change.rdisk="4"
        log.level.change.copy="4"
        log.level.change.slog="4"
        log.level.change.res="4"
        log.level.change.key="4"
        log.level.change.log="4"
        log.level.change.curl="4"
        log.level.change.rtos="4"
        log.level.change.mb="4"
        log.level.change.ib="4"
        log.level.change.ttrs="4"
        log.level.change.usb="4"
        log.level.change.srtp="4"
        log.level.change.clink="4"
        log.level.change.pnetm="4"
        log.level.change.peer="4"
        log.level.change.efk="4"
        log.level.change.ldap="4"
        log.level.change.cmr="4"
        log.level.change.cmp="4"
        log.level.change.usbio="4"
        log.level.change.pres="4"
        log.level.change.pwrsv="4"
        log.level.change.poll="4"
        log.level.change.push="4"
        log.level.change.wmgr="4"
      />
    </log.level>
    <log.render
      log.render.level="1"
      log.render.type="2"
      log.render.realtime="1"
      log.render.stdout="1"
      log.render.file="1"
      log.render.file.size="16"
      log.render.file.upload.period="172800"
      log.render.file.upload.append="1"
      log.render.file.upload.append.sizeLimit="512"
      log.render.file.upload.append.limitMode="delete"
    />
  </log>

 

During a video call in logs I see a lot of:

1108113038|ssps |5|5654354|DSP Log: DSPASSERT( Dsp/util/utilDbufUser.c, 961 )
1108113038|ssps |5|5654354|DSP Log: DSPASSERT( Dsp/util/utilDbufUser.c, 1580 )
 
which I don't know what means.
 
Tested on a VVX 600 with 4.1.5

I will play around with log settings and come up with results.
 
C
Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable log files upload for Polycom phones

Hello ciuc,

 

the logs are at their normal levels but the message you receive should not appear.

 

Have you got more details on the call platform or call scenario?

 

i believe the best way forward is to raise a support ticket via your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
ciuc
Occasional Advisor

Re: Disable log files upload for Polycom phones

Just a quick update:

I don't have much more info on it, but setting provisioning type to TFTP basically fixed the issue. I''ll come back with more findings if I have.

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable log files upload for Polycom phones

Hello ciuc,

 

If you point the phone to a non available provisioning server protocol the phone will be unable to upload the log file.

 

This does not fix your issue or the error message and as explained please log this as outlined above.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Ciprian
Occasional Visitor

Re: Disable log files upload for Polycom phones

Hi Steffen,

 

We would like to use a provisioning server, but still disable logging uploads (if possible in an ellegant way)

To get over this issue we tried setting the following (though not something very ellegant):

   LOG_FILE_DIRECTORY="http:// some.host : some_port /"

   CALL_LISTS_DIRECTORY="http:// some.host some_port /"

 

Seems though that there are some checks and the phone does a fallback to the provisioning server as an upload server in case the host name cannot be resolved. With a correct host but a bad port, seems that there is no fallback at the moment.

 

I would like to know if there is any other way to disable uploads from Polycom phones.

We would like to disable this "feature" as we have customers with 5000+ Polycom phones and this is something unexpected.

 

Thanks,

Ciprian

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Disable log files upload for Polycom phones

Hello Ciprian,

welcome to the Polycom Community.

As already outlined to the original poster this is currently not a supported feature.

 

You can either use the workaround as already suggested or will need to work with your Polycom reseller to get in contact with a Polycom sales engineer. This will enable you to propose a business case in order to make a change to the current software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8