Disable PC Port Warning on VVX500?

Occasional Advisor

Disable PC Port Warning on VVX500?

Even though I have disabled the PC Port on our VVX500 phones, I still receive the red flashing triangle warning that states no PC is connected. Is there a way I can clear this for all my users permanently? Our phones are in Lync mode running the following software versions:


UC Software Version

BootROM Software Version

Message 1 of 3
Polycom Employee & Community Manager

Re: Disable PC Port Warning on VVX500?

Hello AlphaTheory,

welcome to the Polycom Community.


I would suggest you check this against the latest UCS 5.0.2 that we recently released.


Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Advisor

Re: Disable PC Port Warning on VVX500?



Shortly after I posted I noticed the 5.0.2 firmware, updated my phone, rebooted, and the warning is gone.


Thanks for the quick reply!

Message 3 of 3