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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

 

I have an issue. When dialing normally, digitmap is working correctly.

When doing a call transfer, the digitmap configured does not work. I have the same problem when conferencing.

Is there a settings to configure for digitmap to work?

Please help, it is urgent

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi

 

Found the solution.

Remove URL/Name dialing (the sip: apprearing before the number)

feature.urlDialing.enabled="0"

 

 

View solution in original post

3 REPLIES 3
HP Recommended

Hello ZanKristof,

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.

 

Did you check => here <= as this explains in detail how the Digitmap works. 

 

Do you usually dial on hook (without hearing the dial tone first) ? 


What you describe is sounding like your Digitmap is not setup correctly as it is only applied when making a call off hook, or a 2nd call like adding someone into a conference.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen

 

I think it is the other way. 

When I dial on hook, the dialplan is applied. (No issues there)

When I transfer a current call to another person, the dialplan does not work.

 

 

HP Recommended

Hi

 

Found the solution.

Remove URL/Name dialing (the sip: apprearing before the number)

feature.urlDialing.enabled="0"

 

 

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