Solved: Different digitmap for same registration - HP Support Community

Anonymous · ‎04-13-2022

Hello!

Is it possible to acheive the following task:
1. Having 1 registration with 1 line key assigned to it

2. Second line key uses same registration info, but different display name and different digitmap.

I was able to achieve it entering same credentials on 2 lines 2 times, but if this is configured - I'm getting 2 calls to the phone instead of one (1 per each registered account, what is logic)

If I'm disabling registation on 2nd account - all works perfectly, but I see an "unregistered" icon on second account, which is confusing.

I was trying to change icons, but seems cannot find mentioned menu parts from here - https://documents.polycom.com/bundle/ucs-ag-6-1-0/page/c-fraser-ag-icon-customization.html

Can you please advice?

Polycom VVX 411 - UC Software Version 6.3.1.11465

Thanks in advance!

SteffenBaierUK · ‎04-14-2022

Hello @Igor Olhovskiy ,

Welcome back to the Poly Community.

The digitmap can only be applied to a line. Multiple appearances of a single line/registration cannot have a different digitmap. Usually, a SIP switch or PABX would control what a phone can dial so it is just a workaround to have this action taken by the endpoint.

In regards to Icons, this is only when using a Broadsoft themed UI. This is specific to Broadsoft and only works with a Broadsoft server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎04-14-2022

Hello @Igor Olhovskiy ,

Welcome back to the Poly Community.

The digitmap can only be applied to a line. Multiple appearances of a single line/registration cannot have a different digitmap. Usually, a SIP switch or PABX would control what a phone can dial so it is just a workaround to have this action taken by the endpoint.

In regards to Icons, this is only when using a Broadsoft themed UI. This is specific to Broadsoft and only works with a Broadsoft server.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Different digitmap for same registration

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