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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

The following rule works when entered thru the web interface but fails when enetered from the attached config file.

RR2005530R011xxx.T|   The string is meant to prepend 2005530 in front of a user dialing 011.

The phone is vvx500 running UC software version 5.2.0.8330.

cfg file loaded to phone:

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP BlueNile 5.2.0.8330 25-Sep-14 18:20 -->
<!-- Created 21-01-2015 13:14 -->
<PHONE_CONFIG>
 <WEB
  dialplan.digitmap="RR2005530R011xxx.T|"
  dialplan.digitmap.timeOut="2"
  log.level.change.acom="4"
  log.level.change.app1="4"
  log.level.change.bdiag="4"
  log.level.change.cfg="4"
  log.level.change.dhcpc="0"
  log.level.change.dns="4"
  log.level.change.sip="4"
  log.render.file.size="180"
  log.render.file.upload.append.sizeLimit="12000"
  log.render.file.upload.period="172800"
  log.render.level="1"
 />
</PHONE_CONFIG>

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Madams,

welcome to the Polycom Community.

This is most likely a formatting issue or something similar. Verify the XML format of the configuration file that the phone is loading with for example XML notepad 2007 and in addition check the phone logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello Madams,

welcome to the Polycom Community.

This is most likely a formatting issue or something similar. Verify the XML format of the configuration file that the phone is loading with for example XML notepad 2007 and in addition check the phone logs.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.