Deploying Polycom Soundstation IPxxxx

[jvc590]

Hi I think this should be an easy answer

I setup a new FTP to update the Software on any new units we have to install and that part works.

But since we are using a new FTP just for the use of any new Soundstations would like to use it to deploy new units ( Like the spectralink 8440 )

I looked throught the Document under How to Provision a Polycom phone and was not successfull

I setup the Reg-basic-cfg file to show

example:

Reg.1.address=1575@tel.xxxx.org

userID=1575

password 1575

And labeled it

called it reg_test.cfg to the root directory

SIP-basic.cfg

server.1.address=Tel.xxxxorg

Port =5060

00000000.cfg

added under Application>Config_files

reg-basic.cfg, sip-basic.cfg

Then I guess they want me to save the 00000000.cfg Save as MAC address.cfg

When rebooting I get Invalad provisioning Details

Any ideas what I'm doing wrong?? Thanks Joe

[SteffenBaierUK]

Hello @jvc590 ,

Welcome back to the Poly Community.

Again both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync, Zoom, BlueJeans and/or Hybrid Registration)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. Please do not simply mark them without any type of feedback.

For your new issue please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier