Debugging Corporate Directory Setup

Anonymous · ‎01-27-2012

I'm trying to get Corporate Directory setup for my phones. We're using a hosting provider that isn't familiar with LDAP in general - or Corporate Directory in particular. Since the hosting provider (Nextiva) does the phone provisioning - I'm a little handicapped with my setup. But if I can get the right information I can pass it to them for configuration.

I've got my local LDAP server setup - I'm using OpenDJ. It answers queries from clients just fine - including Thunderbird mail clients. When using the phones to access Corporate Directory, I either receive, "Invalid config" - or, now, "Please try again".

I've enabled logging on my LDAP server - it doesn't look like the phone is attempting to connect. I'm trying to get LDAP logging enabled on the phones (they're IP550's) - but when I change the log setting in the phone's webserver to "Debug" and submit - it always goes back to "Minor Error". I'm using Syslog logging - and I do see the phone's logging information. Just nothing LDAP related.

SteffenBaierUK · ‎01-28-2012

Hello thumper,

we always encourage Users to tell us their Software Version and their Phone Model(EDIT: Just seen they are 550's) and to utilize the search.

The LDAP Feature, depending what Phone or Software is used, requires a Productivity Suite License.

The FAQ holds an article explaining this => here <=

Using the Search => here <= finds plenty of replies or mention of LDAP

Without knowing above any advise will be hard to provide.

Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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Anonymous · ‎01-30-2012

I'll try to find my software version - but I'm afraid you didn't answer my question. The license has been installed.

How do I enable ldap LOGGING on the phone? I need to debug the setup.

SteffenBaierUK · ‎01-30-2012

Hello Thumper,

the Feature Description Page mentioned in the FAQ holds the Document => here <=

This list's as tested and Supported:

• Microsoft Active Directory 2003
• SUN ONE Directory Server 5.2 p6
• OPEN LDAP 2.4.12
• Microsoft ADAM (Active Directory Application Mode) 1.0 SP1

On Page 29 it contains a Troubleshooting Guide including log Levels.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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