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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-08-2018 03:09 AM

HP Recommended

Does Polycom provide a log viewer that matches the log output of the phones to ease out troubleshooting.

 

I have some logs to check with thousands of lines and need to retrieve the sip packets from there.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2018 08:47 AM

HP Recommended

Hi Alex,

if you use a good Text Editor (notepad++), you can highlight the sip lines.

regards,
Oliver

View solution in original post

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2 REPLIES 2

‎02-08-2018 03:36 AM

HP Recommended

Hello @AlexK,

welcome back to the Polycom Community.

The logs are not really meant for consumption of End Users as they often have messages in there that may confuse the user.

 

Only Polycom support can use these. We do not offer any tools for this either.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-08-2018 08:47 AM

HP Recommended

Hi Alex,

if you use a good Text Editor (notepad++), you can highlight the sip lines.

regards,
Oliver

Was this reply helpful? Yes No
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