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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

ladies and gentlemen,

unfortunately we have the problem that the DHCP option 160 does not work as we want it to

Server type HTTPS
DHCP option 160
String: http:MTURPRM:password@mrprm-prod/phoneservice/configfiles

But with the Trio I get the error message: invalid Provisioning details.

There is a special character in the password, inside.
Can it be because of the special character?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

updated in the above. search for %40

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello buenyamin.demirezen@mtu.de ,

 

Welcome back to the Poly Community.


I suggest you check >here< as this explains how to "escape" special characters aka replacing with Ascii code.

 

The next step would be to provide us with some logs of a phone having set a manual IP => here <=:

 

  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
  • Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
  • Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
  • Settings > Logging > Module Log Level Limits > Config > Event 3
  • Once the above is set change back to DHCP and the phone will reboot and try to get a IP.
  • Once this fails change back to a manual IP and get the logs
    Diagnostics > View & Download Logs > UCS Application > Export

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

there is no link in "here".

 

can you send me the link again

HP Recommended

updated in the above. search for %40

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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