Solved: Re: DHCP-Option failed

buenyamin.demirezen@mtu.de · ‎05-20-2020

ladies and gentlemen,

unfortunately we have the problem that the DHCP option 160 does not work as we want it to

Server type HTTPS
DHCP option 160
String: http:MTURPRM:password@mrprm-prod/phoneservice/configfiles

But with the Trio I get the error message: invalid Provisioning details.

There is a special character in the password, inside.
Can it be because of the special character?

SteffenBaierUK · ‎05-20-2020

updated in the above. search for %40

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎05-20-2020

Hello buenyamin.demirezen@mtu.de ,

Welcome back to the Poly Community.

I suggest you check >here< as this explains how to "escape" special characters aka replacing with Ascii code.

The next step would be to provide us with some logs of a phone having set a manual IP => here <=:

Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > VVX/SPIP/SSIP prior to 5.5.0 = 180
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio 8300 & VVX after 5.5.0 = 1000
Settings > Logging > Global Settings > Global Log Level Limit > Log File Size (Kbytes) > Trio or CCX 10240
Settings > Logging > Module Log Level Limits > DHCP Client > Event 1
Settings > Logging > Module Log Level Limits > Config > Event 3
Once the above is set change back to DHCP and the phone will reboot and try to get a IP.
Once this fails change back to a manual IP and get the logs
Diagnostics > View & Download Logs > UCS Application > Export

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

buenyamin.demirezen@mtu.de · ‎05-20-2020

Hello Steffen,

there is no link in "here".

can you send me the link again

SteffenBaierUK · ‎05-20-2020

updated in the above. search for %40

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections