D230 only works in SPK mode

Occasional Visitor

D230 only works in SPK mode

Have an acct that states they are now seeing a number D230 handsets that ONLY work in SPK mode.
When holding the handset normally the user cannot hear the caller but the caller can hear the user. They are forced to press the SPK button the be able to hear the calling/called party.
Apparently they change out both the base and handsets and within a week or two the new handsets start doing the same thing.
I have looked though all I can documentation wise and cannot see how this is even configurable which leads me to think they are somehow damaging the hardware. Perhaps a static hit from carpet they are shuffling their feet on? Hoping to get my hands on one of the handsets to test for myself.
Curious if anyone has ever heard of this or if this was ever a known firmware issue.

Message 1 of 4
Polycom Employee & Community Manager

Re: D230 only works in SPK mode

Hello Pat@8x8 ,


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Message 2 of 4
Occasional Visitor

Re: D230 only works in SPK mode

Apologies for not providing more detail on the D230's

The 8 handsets that experienced this issue are all VVXD230 devices running Software version 0.1.33R-07 and base units with firmware version

One of them is MAC 9cadefa857cb

Initially 4 handsets reported the problem (4 handsets on 2 bases) and all were replaced (including the bases) only to have the new hardware also start showing the same symptoms after approx a week of use.

All devices running off 8x8 Services. 

Message 3 of 4
Occasional Visitor

Re: D230 only works in SPK mode


Changed out the handsets with replacement devices and running for almost 2 weeks now as expected. Will update again if the "SPK Only" symptom returns.

Message 4 of 4