Solved: Core File for New VVX 201 - HP Support Community

Anonymous · ‎09-10-2015

Hello,

I am testing out the new VVX 201\101, and the very first thing that happed when it booted was for it to upload a core file to our provisioning server (set via option 160).

After uploading the core file, it then rebooted and went on to pull our standard set of cfg files and the 5.4.0 software from our server. The phone came online, but the main number pad was disabled. A power cycle seemed to fix this, and the phone operated normally.

I ran a factory reset, and it once again uploaded a core file on first boot after the reset, but had no number pad issue the second time around. While everything seems to be working fine now, the core dumps make me a little hesitant to say these are ready for us to start selling. Can you take a look at the core files for me?

Thank you!

SteffenBaierUK · ‎09-10-2015

Hello joshelson,

welcomo back the Polycom Community.

I have send out an internal email to the relevant teams but we would need to get this opened as a support ticket as soon as you can.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎09-10-2015

Hello joshelson,

welcomo back the Polycom Community.

I have send out an internal email to the relevant teams but we would need to get this opened as a support ticket as soon as you can.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Core File for New VVX 201

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