Hello Dave,
welcome to the Polycom Community.
It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.
The Feature Descriptions & Technical Notifications page => here<= explains in detail in the Deploying and Configuring Polycom Phones in 802.1X Environments => here <= the following:
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You can configure 802.1X authentication on all SoundPoint IP, SoundStation IP, VVX 1500, and SpectraLink 8440
Series phones installed with UC Software version 4.0.0 or later on an 802.1X-enabled network
Most likely you are simply on an older software version.
In addition the community's VoIP FAQ contains this post here:
Jun 25, 2012 Question: How can I add a 802.1x EAP-PEAPv0/MSCHAPv2 Certificate?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
