Configure transfer softkey to automatically show lines screen

SOLVED
EvolutionGroup
Occasional Contributor

Configure transfer softkey to automatically show lines screen

I have a VVX 500 running UC 5.8.2.4732 generic profile (not skype or lync) and am trying to make transferring calls more intuitive for my users. I'm looking to configure the transfer key to automatically call up the lines screen when pressed. I have this working on my VVX400s since they have a "Lines" softkey that I can virtually press from the softkey action. The parameters look like this:

 

softkey.feature.basicCallManagement.redundant="0"

//Adds Transfer softkey during call

softkey.1.enable="1" 
softkey.1.use.active="1" 
softkey.1.label="Transfer" 
softkey.1.precede="1" 
softkey.1.action="$FTransfer$$FSoftkey1$" 

 

//Adds Blind Transfer softkey during call

softkey.2.enable="1" 
softkey.2.use.active="1" 
softkey.2.label="Blind XFR" 
softkey.2.precede="1" 
softkey.2.action="$FTransfer$$FSoftkey3$$FSoftkey1$"

 

On the VVX500 series and above, they don't have the "Lines" Softkey since they are touchscreens and the above parameters don't work. Instead, the lines screen is called up when the user presses a button at the top:

 

Transfer Screen, lines buttonTransfer Screen, lines buttonLines ScreenLines Screen

Is there a way to configure an active call softkey to bring up the lines screen automatically? Any help is appreciated.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Configure transfer softkey to automatically show lines screen

Hello @EvolutionGroup ,

 

from our FAQ:

 

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 

 

This should cover what you need without the need for an EFK

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

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Message 3 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Configure transfer softkey to automatically show lines screen

Hello @EvolutionGroup ,

Just as an explanation pictures inside posts need to be approved first by a moderator as explained >here<


Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Configure transfer softkey to automatically show lines screen

Hello @EvolutionGroup ,

 

from our FAQ:

 

Apr 24, 2014 Question: How can I transfer a call to a Buddy/shared line/BLF/Contact on a VVX300/VVX400/VVX500/VVX600?

Resolution: Please check => here <= 

 

This should cover what you need without the need for an EFK

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 4
EvolutionGroup
Occasional Contributor

Re: Configure transfer softkey to automatically show lines screen

This is exactly what I was looking for. I've added the below parameter and it works as expected:

 

up.OffHookLineView.enabled="1"

 

I'm going to try this on my VVX400s as this appears to be a more streamlined way to get to lines than my macro.

 

Thank you very much!

Message 4 of 4