Hello Daryl,
configuration files would always be stored on a provisioning server or on a local PC if a Software like UCS 4.x.x is used.
The Phone will always try and backup it's current configuration to the provisioning server and newer Software Versions like UCS 4.x.x offer the possibility to backup a current configuration via its web interface.
The Web Interface offers limited access to settings depending on the Software Version used.
An example for a simple SIP registration is shown => here <=
The FAQ => here <= holds an overview of the most asked questions and the Admin Guide matching your Software version should be consulted if further questions arise.
For real support your Polycom reseller should be contacted and they can raise a ticket with Polycom support if they are unable to help you.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
