Config Files by Phone Type

[Brad Brownlee]

I am provisioning phone through our own FTP Server.

I would like to have the phones automatically go to the provisioning server Using DHCP Scope Options and I have some of that figured out already.

My question is can I have the phones go to the server look at the default config file.  (What is the name of the default config file the phone looks for?)

The default config file then tells the phone if you = Real Presence Trio 8500 then goto

\Polycom\Conf\8500\8500.cfg

If anybody can let me take a look at a config file that does this or point me to the documentation I would appreciate it!

[SteffenBaierUK]

Hello @Brad Brownlee,

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone

• Provide the Phone Model

• Provide the Call Platform (aka openSIP, Skype for Business, Lync)
  

• If applicable provide a backup of the phone in question

• If possible provide a => Log <= and either attache them or use the => Code Tag <=. Consult the Troubleshooting Section found within the FAQ if applicable

• If possible provide the MAC Address or Serial of the device

• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

The FAQ contains this post here:

Oct 7, 2011 Question: Can I use substitutions when I provisioning my Phones?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services