Hello Sharon,
welcome to the Polycom Community.
@slcarver wrote:
I have a C100S. When I first plugged it in, it worked great. However, after a recent reboot, a get an error message that says the driver isn't installed. I tried downloading the software, it doesn't see the device either. I am not using Skype, but it was working with Lync and now doesn't.
I am using Windows 7. I purchased the device less than 3 months ago.
Please advise. I've recently read some reviews on this product and I believe there is a large user base who are experiencing this issue. I depend on this device for virtual meetings!
Sharon
The C100S is for SKYPE only and needs the SKYPE software installed.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
