[Cloud] Polycom Device Management Service PDMS-E

Polycom Employee & Community Manager

[Cloud] Polycom Device Management Service PDMS-E


Polycom Device Management Service Overview


The new cloud service’s ability to streamline and simplify management, provisioning, and updating. 


A 60 Day Trial License can be requested => here <=


What is PDMS-E ?


Polycom Device Management Service is a cloud portal that’s accessible from literally anywhere in the world. Whether you’re managing 5 or 50,000 devices, it lets you focus on higher priority tasks while lowering your total cost of ownership (TCO). What’s more, Polycom Cloud Services provide a solid security foundation for enterprises using TLS and HTTPS protocols. Polycom is ISO/IEC 27001:2013 certified and committed to establishing and implementing superior security processes, now and in the future.

Polycom Cloud Services amplify your device experience on the platform of your choice with backend management tools and innovations that create an excellent end user & IT support experience. By leveraging cloud technology, we can deliver the specific solutions to address your unique needs as an enterprise or a service provider.


Polycom Device Management Service for Service Providers is an innovative cloud management service that speeds initial deployments, delivers advanced troubleshooting, reduces on-going operating expenses, and helps service providers deliver better life-cycle support to accelerate their business. PDMS-SP is designed for maximum scalability supporting millions of devices and flexible enough to support multiple tenants across the globe.


Polycom Device Management Service for Enterprises is a dedicated cloud portal that simplifies the staging, management, and monitoring of your Polycom voice devices.


With PDMS-E, organizations of any size can apply any one of hundreds of provisioning profiles to enable faster adoption through a custom and consistent user experience. Additionally, enterprise IT administrators can leverage the web portal from anywhere to manage, view, and troubleshoot up to 50,000 devices.


For more information about Polycom Device Management Service for Enterprises, refer to Polycom Device Management Service Administration Guide.


System Status or FAQ can be found https://cloudsupport.polycom.com/Services/




Device staging and deployment


  • Preconfigure your devices with over 400 best practice templates and configurations, and easily activate the features that you want.

  • Create customized templates and set up devices in bulk or individually with user credentials, speed dials and contacts. 

  • Ensure consistent experiences by grouping your devices by type, site and/or group.

  • Import or Export files in CSV format



  • View devices’ statuses to ensure that they’re running and connected to SIP services.

  • Receive notifications of new software releases and schedule upgrades.

  • Keep everyone synced on the same software version. 

Currently Supported Devices


  • Trio 8500
  • Trio 8800
  • Trio Visual+
  • VVX Series Phones
  • CX5100
  • CX5500
  • Soundstructure
  • Studio

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections