Solved: Changing where Messages button dials.

MrPliskin · ‎11-06-2013

How do I over-ride the settings for the Messages button?

The polycoms are connecting to an Asterisk server, and I need that button to dial *97.

It's a SoundPoint IP running the latest bootrom and software.

Thank you in advance. I've been searching, but I've been unable to find just what I need to do to change this function.

SteffenBaierUK · ‎11-07-2013

As mentioned already yesterday:

@SteffenBaierUK wrote:

Hello MrPliskin,

welcome to the Polycom Community.

As you have neither posted the phone type you are using or the current software the answer below may be inaccurate.

Based on a current UCS 4.0.4 software and based that your Voicemail extension is using the Line 1 registration:
msg.mwi.1.callBackMode="contact"
msg.mwi.1.callBack="*97"

Using UCS 3.3.x or UCS 4.x.x or newer no longer use the old sip.cfg / phone1.cfg and you can simply create a properly formatted XML file and import the above.

If not add a newly created file to the <mac>.cfg or simply add it to a existing configuration file.

The important part is to ensure that the above parameters are actually compatible with the yet unknown software you are using.

Simply compare it to the admin guide matching your software version.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎11-06-2013

Hello MrPliskin,

welcome to the Polycom Community.

As you have neither posted the phone type you are using or the current software the answer below may be inaccurate.

Based on a current UCS 4.0.4 software and based that your Voicemail extension is using the Line 1 registration:

msg.mwi.1.callBackMode="contact"
msg.mwi.1.callBack="*97"

Please check the Admin Guide matching your current software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

MrPliskin · ‎11-07-2013

Steffen, the code you've presented looks right in comparason to what I found late yesterday. I'm unsure of what file I would place this in though. reg-MACADDY or the sip-MACADDY config file? or is there a better one I should place this to affect all phones?

So far you're spot on, thanks.

Mr. Pliskin.

SteffenBaierUK · ‎11-07-2013

As mentioned already yesterday:

@SteffenBaierUK wrote:

Hello MrPliskin,

welcome to the Polycom Community.

As you have neither posted the phone type you are using or the current software the answer below may be inaccurate.

Based on a current UCS 4.0.4 software and based that your Voicemail extension is using the Line 1 registration:
msg.mwi.1.callBackMode="contact"
msg.mwi.1.callBack="*97"

Using UCS 3.3.x or UCS 4.x.x or newer no longer use the old sip.cfg / phone1.cfg and you can simply create a properly formatted XML file and import the above.

If not add a newly created file to the <mac>.cfg or simply add it to a existing configuration file.

The important part is to ensure that the above parameters are actually compatible with the yet unknown software you are using.

Simply compare it to the admin guide matching your software version.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Changing where Messages button dials.

Changing where Messages button dials.

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