Hello @JKuder ,
Welcome to the Poly Community. Your post was placed in the wrong section and has been moved here.
Can you tell us a bit more about the history of this phone? The original version is ancient and I am wondering if this was either a BETA unit being shipped or a Phone send by Poly Support to troubleshoot an issue.
- If BETA or ALPHA there will be a clear label on the back of the unit.
- If shipped by Poly support the countdown when pressing cancel with either be from 99 or state it is a development signed unit
To cut a long story short if any of the above you cannot upgrade the unit and it should have been returned to Poly.
If the above is not applicable please share the device serial number starting with 0004F or 64167F
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
