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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-19-2022 11:48 AM

HP Recommended

Hello - I've been working on a major problem with my Polycom vvx 411 and 450 office phones. We recently moved our phone system over from Zoom to Microsoft. Everything was moved over fine, and we can use our mobile phones and desktop to call our main office number where we get our Auto Attendant greeting. But I noticed our Polycom phones are not ringing or responding to incoming/outgoing calls. When I dial our main number in the Polycom, it gives me a busy signal. I tried to log in to Teams from the phone with the code that was given, but each time I tried, nothing happened. The display remains on its login screen. 

I put in a support request ticket over four days ago, and still have NOT heard back from anyone in Polycom support. I really need help with this issue right away because my employees cannot use the Polycom to dial out and receive incoming calls, and they can't login to Teams on the polycom phones. 

The firmware version is 6.3.1.1054

It's been factory reset several times

My Polycom Case Number is 34339652 

My email is Isadore@digitalfacemedia.com

 

Again, I need help right away. Please have someone contact me. This is hurting my business. 

 

Izzy

1 REPLY 1

‎09-19-2022 12:07 PM

HP Recommended

Hello ,

 

Welcome to the Poly Community.

 

Please see >here< 

 

Post closed

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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