Hello tmmVoice,
welcome to the Polycom Community.
We usually do not disclose the meaning of this Log messages as they are for internal usage when troubleshooting.
I would suggest to raise a case with your Polycom reseller in order to bring this to Polycom Supports attention so the correct troubleshooting can be done.
You will need to provide the following:
- Wireshark Trace of the Phone booting up until issue is reproduced (if reproducible)
- Phone Configuration files
- <mac>-app.log and <mac>-boot.log as a complete set (via Syslog or FTP server with append allowed)
Looking into our internal database it could be a malformatted INVITE being received.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
